General Cancelation Policies :

The cancelation policies set based on the pricing/rate choose upon booking. And if there are no specific cancelation policies set up, so the booking will follows the term as below:

  • More than 61 days prior to arrival date full refund less 10% administration fees.
  • Between 30 – 60 days prior to arrival date 50% of total amount will be refunded and if not paid you will still be liable for any outstanding balance.
  • Less than 30 days prior to arrival date nil refund but if we are able to re-book the villa to someone else then we will credit this amount towards another booking date for you in the future.

Minimum Stay

Our require 1-2 nights for Low Season, 2-3 nights for High Season, and 4-5 nights for Peak Season. Enquire out of minimum stay can assist only based on a case by case. Please contact our reservation team to assist.

Children Policy

  • Children under or up to 6 years old are considered as Child
  • Children 6 years above are considered as Adults
  • Infant: 0-3 years old
  • Children under 6 years old or Infant can share the bedroom with parents. Normally only one child allow in one bedroom.
  • Additional Extra bed charge for children above 6 years, it normally starts from USD 20– USD 30 / night/ extra bed.

NOTE: Please contact the reservation team to confirm number extra beds or extra people allowed for a specific villa or any special requirement needed for this.

Payment Term :

The Payment term is based on the booking and price choose on our website. For general term payment, it will follows the rules below:

  • The Payment term is based on the booking and price choose on our website. For general term payment, it will follows the rules below:
  • A Rental Deposit of 20% – 50% together with the completed Guest Reservation Form must be received by management within three (3) working days after the relevant invoice and payment instructions have been given to the client.
  • If a deposit is not received within this time, the booking may become null and void until the payment is received and if the villa is still available
  • Final payment is required 30 days prior to arrival (45 days for Christmas/New Year bookings) or immediately if booking is made less than 30 days prior to arrival. In the case of bookings made 45 days prior to arrival, full payment is required within three (3) working days, or on arrival if less than three (3) working days, whichever comes first.
  • All payments must be made in the invoice currency or equivalent
  • Payment can be made by either Telegraphic transfer, credit card or PayPal
  • We will provide you with the details upon confirmation of your booking.
  • We can accept payment by Credit card in USD or AUD and for this transaction, we use …….as our payment gateway, so in your billing statement will state ………..
  • All bank fee, paypal fee, and credit card processing fee is the Client’s responsible.